Copyright © 2018 KTC Accountants Institute.
All Right Reserved.

CPE Reg No:199201274H

Validity : 14th November 2018 - 13th November 2020

Address: 131, Jurong Gateway Road, #04-259 Singapore 600131

Tel Office :+65 6897 1998 / +65 6897 0228

Mobile : +65 9115 6002  Email: inquiry@ktcgroup.edu.sg

Operation Hours

Monday - Friday 9.00am - 10.00pm

Saturday 9.00am - 1.00pm

Sunday & Public Holiday Closed

Policies

    REFUND TABLE

 

  % of [the amount of fees paid under Schedules B and C]           If Student’s written notice of withdrawal is received:

                                               

                                                 [75%]                                                                            More than [30] days before the Course                                                                                                                                                                      Commencement Date

                                                     

                                                 [50%]                                                                     Before, but not more than [15] days before the                                                                                                                                                  

                                             

                                                 [10%]                                                                            After, but not more than [1] day after the                                                                                                                                                              Course Commencement Date                                                                                                                                                                                          

                                                  [0%]                                                                                      On or after the course commencement date

Change of Course: 

Under KTC Student Contract, the change of course shall be executed between the KTC and the Student for                        any change of Course.

  • Deferment Policy

 

All requests for deferment from the Course must be accompanied by the completed Request Form for Deferment/Withdrawal/Transfer and supporting documents one month before the commencement of semester / unit. KLCII will not be able to accept verbal notice given by the Student.

Deferment request will only be considered on a case-by-case basis either on medical grounds or other valid reasons, at the discretion of the School.

Submitting the request does NOT automatically result in an official deferment.  Students must ensure that they receive a formal notice / confirmation form the school regarding the outcome of their request for deferment.  It takes approximately 14 working days to process a deferment request.

For student under 18 years of age and / or international student holding Student’s Pass, KTC will seek parental/guardian approval prior to processing the request for the deferment.

Students can apply for deferment of semester / unit ONLY ONCE. Extension of deferment period will only be considered should there be very valid reasons and additional supporting documents provided by the student.

In applying for deferment, student has to take note of the course completion timelines. Students must ensure that there is sufficient time for them to complete their studies according to the timeline.

Students who wish to defer course or unit is liable to pay the outstanding course fee (inclusive of the supported amount from SDF or WDA funding for the affected course) and sign a letter of undertaking before deferment can be processed / approved. Upon re-joining the class, the student must sign a new student contract or addendum to the original contract if the student is joining a later intake and pay the remaining course fee according to contract payment schedule.  The units previously taken will be indicated accordingly on the new student contract or addendum.

There will be no deferment granted for pre-requisite units.

Students who are granted deferment must follow the schedule that the School has arrange for them upon resuming studies.

An administrative fee will be charged for every deferment request.

 

Deferment Procedure

  • All requests for deferment from the Course must be accompanied by the completed Request Form for Deferment/Withdrawal/Transfer and supporting documents one month before the commencement of semester / unit to PA. KLCII will not be able to accept verbal notice given by the Student.

  • Upon re-joining the class, the student must sign a new student contract or addendum to the original contract if the student is joining a later intake and pay the remaining course fee according to contract payment schedule. The units previously taken will be indicated accordingly on the new student contract or addendum.

  • A counselling session will be conducted with the student to find out the reason of deferment.

  • PA will send a notification letter to inform student on the decision. If approval has been granted, student has to make payment for deferment fee and the supported amount from SDF or WDA funding for the affected course / semester(s) (if applicable).

  • Student will also be informed of the deadline to contact the School to resume his/her studies in the notification letter.

  • For International students, the student pass will be cancelled upon approval of the deferment. Prior to the approval, the student must continue to attend classes.

  • It takes approximately 14 working days to process a deferment request.

  • Feedback and Complaints Management System

 

The Policy

KTC believes strongly that feedback is an important part in its continual efforts to improve its products, delivery, administration and service quality. Students and/or customers are encouraged to give feedback.

 

Guiding Principles

KTC approaches student/customer feedback and grievances according to the following guiding principles:

Step 1:

Informal management of feedback (minor problem) will be attempted on the same day it is received before escalation to Grievance or Written Grievance (major problem).

 

Step 2:

If unresolved on the same day, the grievance will be resolved within 14 working days from the day the feedback/grievance was received.

 

Step 3:

If the matter remains unresolved or the student is unsatisfied with the outcome, students may approach the CPE Student Services Centre for assistance. At the Student Services Centre, CPE officers will review the complaints and provide the appropriate advice.

 

Step 4:

The CPE may advise the student to participate in the Council for Private Education’s (CPE) appointed Dispute Resolution Scheme which works as follows:

 

Dispute Resolution Scheme

Private education institutions participation in the dispute resolution process is compulsory as stipulated by the Private Education Act.

There are two stages in the process; mediation and arbitration.

Stage 1: Mediation

The complaint may be referred to the Singapore Mediation Centre for mediation.

If a settlement between the student and the private education institution could be reached at the mediation stage, a settlement agreement would be drawn up and endorsed by the respective parties, and the dispute resolved.

 

Stage 2: Arbitration

If the parties fail to reach a settlement through mediation, the student can progress on to arbitration for a resolution to his dispute.

The Singapore Institute of Arbitrators is the appointed provider of arbitration services.

Feedback & Complaints Management Flowchart

  • Transfer Procedure

  1. All requests for transfer from the Course must be accompanied by the completed Request Form for Deferment/Withdrawal/Transfer and supporting documents one month before the commencement of semester and submitted to the admin office. KTC will not be able to accept verbal notice given by the Student.

  2. Centre Manager will conduct a counselling session with the student to find out the reason of transfer.

  3. KTC will notify the student the outcome of the transfer request.

  4. Student pass (if applicable) will be cancelled upon approval of transfer request.

  5. Student who request for internal transfer to another course within KTC will also need to resubmit student pass application to Immigration and Checkpoints Authority of Singapore (ICA) for approval.

  6. Student must return the student pass to KTC for cancellation together with his/her transfer request when the transfer request is approved.

  7. The student will be required to sign a new contract when the transfer is approved. The original contract must be terminated.

  8. For student whose transfer request is not approved, the student is to remain in the current course.

  9. Subject to KTC’s Refund Policy, any remaining fees from the existing programme will be transferred to the new programme and the student will have to top up the difference in fees (if any). The Refund Policy and the cooling-off period of seven (7) working days do not apply to transfer students.

  10. For company sponsored students, they are required to submit a new application for funding for the new programme. In the event the funding is not approved, the student or his / her sponsoring company is required to top up the difference in fees.

  11. An administrative fee will be charged for the transfer process.

  12. The FPS provider will be updated.

  13. It takes approximately 14 working days to process a transfer request. Students must continue to attend classes before the transfer request is approved.

  14. Transfer to other school is treated as withdrawal from KTC. Withdrawal policy and Refund policy shall apply.

 

  • Course Withdrawal and Refund Policy

        Withdrawal Policy

This policy applies when a student voluntarily requests to withdraw from an enrolled programme of study.

All requests for withdrawal must be accompanied by the completed Request Form for Deferment/Withdrawal/Transfer and supporting documents. KTC will not accept verbal notice given by the Student.

For student under 18 years of age and / or international student holding Student’s Pass, KTC International Institute will seek parental/guardian’s approval prior to processing the request for the Withdrawal.

For university programmes, withdrawal application is subject to universities’ withdrawal policy.

A withdrawal is defined as:

  • Withdrawing from the KTC course and applying to another institution in Singapore.

  • Exceeding the maximum study period allowed for any course without successful completion of all modules.

  • Forced to withdraw from the school due to disciplinary matters.

Students are required to make all outstanding payment before withdrawal (inclusive of the supported amount from SDF or WDA funding for the affected course/semester if applicable).

Cancellation of student passes (for International Student Only). Student pass will be cancelled upon approval of withdrawal request.

Once the withdrawal has been approved, the student shall be deemed to have withdrawn from the enrolled programme and ceased to be a student of KTC. The student is required to apply as a new applicant subsequently if he/she wishes to return to study.

It takes approximately 14 working days to process a withdrawal request.

 

       Refund Policy

Students are given a cooling-off period of seven (7) working days after signing the Student contract. The Student will be refunded the highest percentage (stated in Schedule D) of the fees already paid if the Student submits a written notice of withdrawal to KTC within the cooling-off period, regardless of whether the Student has started the course or not.

For students who withdraw after the cooling-off period of seven (7) working days and in their first term of study, refund of the 1st instalment of course fees will be subjected to the refund table stated in the Student Contract.

 Refund for Withdrawal Due to Non-Delivery of Course:

KTC will notify the Student within three (3) working days upon knowledge of any of the following:

  1. It does not commence the Course on the Course Commencement Date;

  2. It terminates the Course before the Course Commencement Date; 

  3. It does not complete the Course by the Course Completion Date;

  4. It terminates the Course before the Course Completion Date;

  5. It has not ensured that the Student meets the course entry or matriculation requirement as set by the organisation stated within any stipulated timeline set by CPE; or

  6. The Student’s Pass application is rejected by Immigration and Checkpoints Authority (ICA).

The Student should be informed in writing of alternative study arrangements (if any), and also be entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid should the Student decide to withdraw, within seven (7) working days of the above notice.

 

 Refund for Withdrawal Due to Other Reasons: 

If the Student withdraws from the Course for any reason other than those stated in Clause 2.1, the PEI will, within seven (7) working days of receiving the Student’s written notice of withdrawal, refund to the Student an amount based on the table in Schedule D.

Refund During Cooling-Off Period:

KTC will provide the Student with a cooling-off period of seven (7) working days after the date that the Contract has been signed by both parties.

The Student will be refunded the highest percentage (stated in Schedule D) of the fees already paid if the Student submits a written notice of withdrawal to KTC within the cooling-off period, regardless of whether the Student has started the course or not.